Checkout and My Account Questions and Answers

Library Cards

  1. What do I need to get a library card?
    Please view our Library Card Requirements

  2. What's PLAC (Public Library Access Card)?
    PLAC is for out-of-county residents. Please check Public Library Access Card (PLAC) for more information.

  3. How much does it cost to replace a lost card?
    Replacement library cards are $1.00 each.

Fines and Fees

  1. What's the fine for an item returned past the due date?
    Fines are charged at twenty five (25) cents per day, per item. Maximum overdue fine is $10.00 per item. Additional information about fines is available in our Circulation Policy.

  2. How much will I be charged if I lose or damage items I have checked out?
    The replacement cost is charged for each lost, damaged or unreturned item. An additional $10.00 processing fee is also charged for each item. Please see the Circulation Policy for complete information.

  3. Can I pay my fines with a credit card or debit card?
    Credit and debit card payments are accepted online through "My Account/Pay fines." Minimum payment of ten $10.00 applies.

  4. Can I get a credit or refund if I bring back materials that I thought I lost?
    Patrons may be issued credit or refunded the replacement cost if the complete item is found and returned in good condition within 90 days of payment. Credits or refunds will not be given for single parts of a set.

    Credit will always be applied against any current fees on the patron account. Standing credit for less than $25 may be carried to apply against future fees. Credits and refunds will be issued to the individual cardholder and are not transferable to another patron or account.

    Refund checks will be issued for amounts greater than $25.

  5. What if I can't afford to pay off my fines/fees?
    We have a Fine Option Program available.

  6. What should I do if my records disagree with the library's records for my returns or fines?
    When checkout discrepancies occur, the library initiates internal searching and other review procedures. The library relies on patron feedback to report discrepancies so the internal reviews can be done.

    Patrons are financially responsible for materials checked out on their cards. In instances where good faith efforts do not resolve the problem, patrons may ask for special consideration on a case by case basis. Such claims must be made in a timely manner. The library will balance the "benefit of the doubt" for an individual patron while also acting as good stewards of the collection. The library will not accept claims for items long overdue/billed. Repeated claims are declined.

Checkout

  1. How many items can I check out and how long can I keep them?
    Please review our Check Out Limits.

  2. Can I still check out books and other materials if I don't have my card with me?
    Patrons may show Identity or Address Verification documents used to issue library cards. Please see Library Card Requirements.
    Children under 18 may verify identity by confirming personal information given when applying for their card.

  3. Can I pick up a hold for someone else?
    You may pick up a hold for another patron if you
    • carry the 1st patron's original library card or
    • present a copy/printout of the hold notification


  4. Does the library ever take away borrowing privileges?
    Patrons may not checkout materials if they
    • have overdue materials
    • owe more than $10
    • use another patron card without permission
    • give false/misleading information in an effort to avoid responsibilities


  5. What's the difference between Checkout and Circulation?
    Circulation and Checkout are really the same thing. Circulation is the library term for the service area of the library in charge of checking out materials to patrons. Checkout is the term that is more widely known by patrons for circulation/checkout services.

My Account

  1. How can I start using My Account if I don't have a library card?
    If you already have an account, but have lost your library card number, you need to get a replacement card/number. Visit any checkout at the Main Library, Ellettsville Branch, or Bookmobile to get a new card assigned to your account. Replacement cards are one $1. Adults should bring picture ID.

    If you do not already have an account, you can register online using the Patron Self Registration form or visit any checkout at the Main Library, Ellettsville Branch or Bookmobile. Patrons applying in person or with self registration will need to satisfy Library Card Requirements before checking out materials.

  2. Where can I find more information about using My Account?
    Please see Library Catalog Help.

  3. Does the library send notices about requests or overdue items?
    For patrons who provide email addresses, a reminder notice will be sent 2 days before the due date.

    Email, automated telephone notification or postal mail notices about requests that are ready for pickup and overdue items are sent as appropriate.

  4. How do I renew items?
    You can
    • use My Account
    • go to a checkout desk
    • or call (812) 349-3090

  5. How do I reserve items?
    • reserve items at help desks, by phone or through My Account
    • receive email or mail notification
    • pick up items at the location you choose