Requests and Holds

If an item in our collection is checked out, it's easy to request that we hold it for you upon its return. Just place a hold through the catalog, wait for the notification that it's ready for you, then pick it up at the location you've designated. Requested items may be picked up at the Library location of your choice, including the Bookmobile and Outreach Van.

To place a hold on an item:

• Log in to My Account
• Locate the item you'd like in the Library catalog
• Ensure that you have selected the format you prefer to receive
• To the right of the title's name, choose "Place Hold"
• From the "Pickup Library" drop-down menu on the "Where Would You Like to Pick This Up" page, choose where you would like to pick up your Hold
• If you don’t need this item before a specific date, check the box next to “I don’t need this item before” then choose a date
• Choose "Confirm Location"

If others have already placed a Hold on the item, your Hold Request will fall into a waitlist. You can view your holds status in "My Account."

Common Hold Statuses

• Active: When you request a hold, its status is automatically set to active. The system is actively looking for items to fill your request.
• Cancelled: A hold you cancelled yourself or that staff cancelled because it was left on the holds shelf too long or can't be fulfilled at this time.
• Expired: A hold that was not filled at a specified time.
• Held: The item is on the specified "Holds Pickup" shelf and is ready to be picked up. If you no longer need one of your held items, you can cancel it in your library account.
• Frozen: An frozen hold has an activation date set for the future. You can freeze holds to make sure you don't miss a hold while you are on vacation, for example.
• Pending: The hold on the item can be filled by an item at the Library, but it has not yet been placed on the specified "Holds Pickup" shelf.
• Shipped: A shipped request means that an item was found at another branch and is en route to the requested pickup branch.
• Unclaimed: When a held item is not picked up within seven days, the request status automatically changes from held to unclaimed.

You may only have 50 active, pending, or held items in your account at any time.

Depending on the particular eLibrary platform, digital materials (eBooks, streaming media, etc.) may not be immediately accessible as well. Some eLibrary platforms allow you to place a hold on these items; please see their help pages or contact us for assistance.

Is someone else picking up your Hold items? See "Checking Out for Someone Else" on our Borrowing and Fees page or you may grant holds permission to other library card holders.

• Log in to My Account
• Navigate to the “Checkouts & Requests” section of the Account Portal and choose the "Holds Requests" tab
• Click the “Manage Hold” dropdown button for the item you would like to pick up at another location, then select "Edit Pickup Location"
• Select the new pickup location from the drop-down menu on the "Edit Pickup Location" window and click the "Set Location" button
• Note: This change may take several business days to process if the item is already Held

• Log in to My Account
• Navigate to the "Account" section of the Account Portal
• Click the pencil icon button next to your name
• Select a new location from the "Preferred pickup location" dropdown menu
• Note: This will not update any current Hold Requests

• Log in to My Account
• Navigate to the “Checkouts & Requests” section of the Account Portal and choose the "Hold Requests" tab
• Click the “Manage Hold” dropdown button for the item you would like to cancel, then select "Cancel hold"
  • You can also Cancel eLibrary holds
• Note: This change may take several business days to process if the item is already Held

• Log in to My Account
• Navigate to the “Checkouts & Requests” section of the Account Portal and choose the "Hold Requests" tab
• Select the "Manage Hold" dropdown button for the item you would like to freeze, then select “Freeze Hold”
• In the popup window select the date you want your hold to resume
• This will save your place in line until your chosen date
• Note: You can not Freeze holds that already have a status of Held

• Log in to My Account
• Navigate to the “Checkouts & Requests” section of the Account Portal and choose the "Hold Requests" tab
• the "Manage Hold" dropdown button for the item you would like to unfreeze, then select “Unfreeze Hold”

You can give other library card holders permission to pick up your holds for you. Log into your Library account and fill out the "Grant Holds Permissions to Other Library Card Holders" form. You can follow these step-by-step instructions on filling out the form.

If you don't find what you're looking for in our collection, we recommend visiting Indiana University Libraries. All residents of Indiana are entitled to a free library card for use at IU Libraries—that's almost 8 million books at the Bloomington campus alone! You can search IUCAT to see what's in their collection, and see their borrowing policies for more information.

Outside of IU Libraries, Interlibrary Loan enables regional libraries to lend to one another. You may fill out an interlibrary loan request through us. Please note that our ability to borrow through Interlibrary Loan is limited.

These items may not be requested via ILL:

• Audiovisual materials (CDs and DVDs)
• Books published within the last six months
• Books held at IU Bloomington libraries
  • Patrons may check out items from IU Libraries with a state ID at no cost

We're always looking for recommendations for our collection! You can request that we purchase specific items by completing a Suggestion for Purchase form.